We all know great teachers change lives. That’s why Nimble’s mission is to help schools find and hire amazing educators for every classroom. Founded at Stanford University and backed by Y Combinator, Nimble brings a spirit of innovation to an industry that has often been overlooked by modern tec+h companies. Our software suite helps practitioners at all levels of the public education system address one of the industry’s most pressing challenges: recruiting life-changing teachers.
While some Nimblers are former teachers, others come from companies across the tech and startup world. What unites us is that we find purpose in our mission of ensuring all students have access to amazing teachers. We have a culture of high ownership and ambitious goals, complemented by employee trust and flexibility, which allows us to move efficiently without burnout.
We’re highly invested, not only in the mission, but also in each other. As a fully remote company, we’ve created rituals and traditions that allow us to bond from afar, and we look for teammates who will bring curiosity, creativity, humor, humility, and open-mindedness to work each day.
We’re a woman-founded company and a diverse team that has invested intentionally in creating a workplace where individuals from various backgrounds feel a deep sense of belonging.
Finally, while the innovation culture of Silicon Valley is in our company DNA and we have ambitious goals to transform the education industry, we approach our work through a lens of sustainable growth, rather than growth at all costs. This allows us to solve problems with freedom and creativity, without being constrained by the demands of outside investors.
We’re looking for a Scaled Customer Success Manager (CSM) to join our Customer Success team. In this role, you’ll own a broad portfolio of customers and be responsible for driving product adoption and retention. Ideal candidates will embody a mindset of accountability, proactivity, and ownership and will excel with both 1:1 and 1:many engagement strategies. This role is perfect for someone who thrives in a fast-paced environment, is eager to learn, loves delighting customers, and open to experimentation and process development.
This position requires working in a continental US time zone.
What you’ll do:
Qualified applicants will have most or all of the following:
Other soft skills should include:
Nice to haves:
Nimble is dedicated to providing competitive and transparent cash and equity compensation, with our cash compensation benchmarked between 50th and 75th percentiles for comparable tech company roles, and our equity grants benchmarked between 75th and 90th percentiles.
We provide the opportunity for performance-based increases through our performance evaluation process. For this role, bands are as follows, and placement within the band is based on relevant prior experience and performance throughout the interview process:
Nimble is proud to be an Equal Opportunity Employer. We welcome applicants of all backgrounds, experiences, and identities, and are committed to building an inclusive workplace where everyone can thrive.
To apply, submit an application here.
