Customer Success Manager

About Nimble

Nimble is on a mission to ensure that all students, regardless of background, have access to excellent teachers. We build AI-driven tools to help schools recruit and hire top talent. Our core product is a K-12 recruitment & hiring tool with embedded AI assistance that helps K-12 hiring managers identify the educators most likely to drive student learning and be retained in classrooms. Since launching in 2017, we have grown to serve some of the largest school districts nationwide, helping staff classrooms for millions of students annually.

We strive to promote inclusion and equity, both in our mission and in our day-to-day workplace culture. While we are highly ambitious, we prioritize work-life balance, flexibility and employee retention. We're a distributed team, which means you can work from anywhere on a flexible schedule.

The role

As a Customer Success Manager at Nimble you will:

  • Be the primary, post-sales point of contact for a portfolio of district customers, ensuring the highest quality customer experience
  • Be responsible for managing complex relationships at all levels within a district; driving deep adoption of Nimble’s products; providing proactive communication, training, and support; and supporting renewals within your portfolio
  • Provide strategic advice and share best practices with districts to ensure each district is achieving and exceeding their hiring goals with Nimble
  • Proactively monitor and support customer health throughout the year, including developing success plans and conducting regular reviews with each customer
  • Help build out best practices and systems to make our support more efficient and scalable
  • Advocate for your customer portfolio and share insights with the Head of Customer Success to inform organizational decisions (e.g., product roadmap)

Qualifications

We are looking for someone who brings most or all of the following:

  • 3+ years professional experience in K12 recruitment, talent management, or operations; ideal candidate has deep subject matter experience in K12 recruitment and hiring and can share best practices with customers
  • Experience preparing and facilitating working sessions with K-12 customers across levels (e.g., HR chiefs, superintendents, recruiting directors and managers, IT analysts, etc.)
  • Demonstrated ability to build trust-based, long-lasting relationships across levels within a customer organization
  • A passion for working collaboratively with a cross-functional team; embraces a "get stuff done" culture
  • Comfort working in an environment that values self-direction, critical thinking, and creative problem-solving
  • Excellent interpersonal, verbal, and written communication skills
  • Strong organizational, time-management, and prioritization skills
  • Willingness to conduct limited travel (a few times per year) to visit customers in portfolio

Bonus Points

  • Experience in customer success, account management, and/or customer relationship management within K12 edtech
  • Experience working at early-stage companies and/or on fast-paced teams
  • Familiarity with CRMs (e.g., HubSpot) and/or digital adoption platforms (e.g., Pendo, WalkMe)

Why Nimble

In our first four years, Nimble has developed and brought to market an impactful, research-based product that helps schools identify and hire outstanding classroom talent. One hundred percent of customers say our service and support is better or much better than that of other companies they’ve worked with in the past. As our customer base grows, it’s critical that we continue to deliver the highest quality support. This role is a unique opportunity to:

  • Build deep relationships with leading school districts, reaching thousands of users across the Unites States
  • Apply your knowledge of best practices in K12 recruitment and hiring to help districts attract and retain the best teachers at scale
  • Stretch your strategic, relationship-building, and technical skills as one of the early Customer Success hires within a fast-growing early-stage startup building a technically complex, AI-enabled product
  • Learn and grow quickly, with the potential for continued development and advancement within our team
  • Contribute to a mission-driven organization that’s more than tripling revenue annually, has been recognized by the US Department of Education as a leading innovator in the space, and has a direct opportunity to ensure that all students have access to outstanding teachers
  • Join a tight-knit, collaborative team that values sustainable growth, diversity, equity, and inclusion

Our culture

We're a high-impact team striving for outstanding results:

  • Equity: We strive to be an inclusive and anti-racist organization. We embody this goal both through our direct work to help schools conduct rigorous and equitable hiring processes, but also through our daily actions and culture.
  • Excellence: We're bringing cutting-edge technology to an under-resourced industry. To give our customers the best, we need to be ruthlessly efficient with our time and work harder and smarter than your average startup.
  • Speed: We act deliberately and quickly. While we have high standards, we value results over perfection. We're driven by our mission to ensure all students have access to outstanding teachers. We work toward that mission with urgency.
  • Ownership: We're problem solvers who take ownership over outcomes and consistently follow through on commitments. We're solutions-oriented, with minimal hierarchy.
  • Communication: As a distributed team, we value consistent and open communication. We offer ideas and welcome debate. We trust each other, ask for help when we need it and give honest feedback.
  • Growth: We strive to improve personally and professionally by asking ourselves what we can do better. The goal isn't perfection, but constant improvement.

Perks

Startup hustle, with added flexibility:

  • Work from anywhere: As long as you put in the work, you can do it from anywhere on a flexible schedule.
  • Competitive compensation: It doesn't hurt to get paid well while you're changing the world, right?
  • Unlimited vacation & flexible parental leave: We work hard, but work isn't everything.
  • Medical, dental, retirement: For US-based teammates, we offer benefits like medical, dental and 401K.
  • Annual retreat: Like to travel? We do too. Each year we come together in a fun location to get to know each other better.

Apply now

If you meet most or all of the above requirements, we want to hear from you! Send a resume or equivalent information to talent@hirenimble.com.